1 reviews | Active since Jan 2014
<p>I have cancelled my service on the 6th of October 2016 and nothing. I then received a reference number confirming my cancellation and within an hour not only got a bill but also a threat to pay. Within a week my phoneline got cancelled but within an hour another bill (a new one). I phoned and enquired on the 8th of November and spoke to 2 different agents that were very keen to help me and asked I emailed the proof to them. The fist emailed bounced but the second went through. I was on the phone with her when I sent the email and she confirmed that it was received. Guess what???? I got ANOTHER bill via SMS (no email bills) today with yet another amount owing that I HAVE to pay by end November OR ELSE?!?!? I have NO ****** SERVICE SO WHY DO I HAVE TO PAY?!?!? Then they have to the audacity to ask me to give them a good customer service rating?? I know of THREE other people that are in the same position. It is IMPOSSIBLE to cancel a Telkom service. If you don't pay that hand you over immediately so where are my consumer rights???? I am now seeking legal advice as nobody at Telkom is interested in resolving this.</p>
Good day Tzodala
Thank you for making contact with us. Kindly e-mail us at *** with your ID number for our team to look into this matter and advise.
Please quote your ref in the subject lien: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day Tzodala
Thank you for making contact with us. Kindly e-mail us at *** with your ID number for our team to look into this matter and advise.
Please quote your ref in the subject lien: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
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