Terrible

<p>It is Telkom why did I think I would get good service, I phoned into the Telkom Mobile Call centre today at about 12pm, and I was told to go to Hello Peter, so a Telkom Manager would contact me, how crazy is that. The service is shocking, its terrible. They firstly took out two contacts instead of one, the second one never signed for, and THEY CHARGED ME FOR IT FOR MONTHS, fell upon me to sort this out, the back office is useless, firstly they were charging me for a cellphone I didn’t take which is not legal, and secondly they said they took so long cos they had to confirm the second phone was taken back,WHAT!!! Don’t they do stocktake???? They should know only one phone was taken out. So finally I got them to “cancel” the second their mistake contact, at the expense of my time, petrol and health! They completely messed up the billing, so I go in to sort out the billing, and get told the second contract wasn’t cancelled, WHAT??? They want me to fill out a form to cancel a contract I never signed for, that doesn’t make sense, but not a lot Telkom does to me anymore. So now I am sitting trying to get this bill sorted out, I phone in to the call centre, they cant help me cos ofcourse they are offline, why are you always offline????? I am being shorted in every single way with this contract. I would like the manager of some one in Telkom Mobile to contact me, not from the Call Centre, as they never phone you back, they miss call you, and then I get an sms that the case I opened which took me hours, is now resolved, but it isn’t. This company is going to send me into a early grave.</p>