Terrible !

Yesterday I went Tygervalley to take out a new contract for a Huawei P8 lite,they did not have stock (although the one consultant had 1 in stock but refused to give it) the lady who helped me was very nice and willing to help, i drove 2.5 hours to tygervalley because we live far away, she said i can take out the contract and collect it next week, after i left i realised i did not get any documentation to proof that i took out the contract, so from this morning i have been phoning Telkom , i think its been 50 times now, because i wanted to ask the name of the lady who helped me and make sure everything is still in order because i have no docs as proof and i wanted to ask if i cannot maybe change to a more expensive contract maybe,but after numerous phone calls there is no way i can get hold of Telkom, so frustrated and even more frustrating to know that i am about to have a 24 months contract with Telkom and does this mean 24months without service over a phone as I live far away so cannot drive in to Cpt everytime. How can i get hold of Telkom in Tygervalley ? What a horrible experience,day 1 with Telkom. Any suggestions ? Can i cancel the contract before i get the phone ?