Terrible!

About a week back I got home from work to find my internet cut off. After an unexpected load schedule episode I find myself without internet access. I have contacted telling to log a fault and after a week I still have no access to Internet. I did explain to the operator that I am currently busy with a research project due in a few days and I need my wifi access, and after a week still no help from telkom. This is terrible service as I was told that a technician will be contacting me soon to help me however I have not had any help. I do understand it's festive season but I was promised that a technician would help me soon however I am still waiting with a research project due soon.