Terrible

<p>I posted a review on 1/8/2017 and received an email from Telkom saying " We so sorry for your experience, and thank you for bringing this to our attention" Is this just a standard email that gets sent out to everyone that complains? I've called in 3 times since the 1/8/2017 and all that the call centre agents tell me is that "the matter is being investigated by our technical team" There is nobody in the technical team that one can talk to, nobody in the complaints department that one can talk to and no managers around that one can talk to. All I must do is sit back and wait, maybe one day my query/complaint will be addressed. Case number ********** 3</p>