Terrible

Item: Telkom
Rating: 1
Author: Claudia L

Good day I am very unhappy with the horrific service that I have received from Telkom mobile and thus have requested a cancellation form to close this contract. I need a senior person to look into this matter urgently for me. My husband upgraded this contract in November (I stand to be corrected)we didn’t have any problems prior to that but after the upgrade it has been a total nightmare. When my husband upgraded he told the consultant to that he only wanted to pay the contract fee of R139 a month as this contract is being used by my 12 daughter, we don’t have money to pay more for it, the agent agreed. The first month went buy and we paid something ridiculous like R800-00 (I stand to be corrected I can’t remember what it was exactly) My husband called in December and the agent said that the account was not set on a fixed amount, my husband told the agent once again, that this cell phone contract was being used by our 12 year old daughter, he asked the agent what the contract consisted of, the agent said 500MB, my husband said fine, once she reaches the 500MB that’s it, block it at 500MB as we only paying R139 for the contract we can’t afford to pay more. Next month came it was still not done, we paid again a huge amount, I phoned and spoke to the agent, finally after the 3rd time calling it was set in place. We have been paying R139-00 for the past couple of months with no problems. This month my husband’s account was debited with R1739-00, I phoned in and the agent would not help me, my husband called in and spoke to a Desmond, he told my husband that my daughter was buying data, I got home and I scolded her, I received the itemised billing and nowhere could I see that she was buying data. I waited for my husband to come home and I called back. I spoke to another lady and she said to me that my daughter was not buying data, these costs are OUT OF BUNDLE rates????????????????????? If I told you guys to block her account at 500MB how is she using out of bundle rates? This agent says to me that I have to go onto the Telkom website and block the account myself. NEVER once when I called in in the past did anyone tell me this. I told this agent that I was going to take this matter further and she said that they did send a sms saying that this is out of bundle charges. You sent an sms to a 12 year old, she does not understand what are out of bundle rates. If the internet is freely available to use she is going to use it. One more question, the previous months the internet cut out at 500MB as you only charged me R139 a month all of a sudden June and July R1739 and July R3000????????????? I’m sorry but someone on your side has stuffed up. I AM TELLING YOU NOW THAT I AM NOT LIABLE FOR THESE COSTS. YOU WILL RE-IMBURSE ME R1739 AND I AM PUTTING A STOP ORDER ON THE R3000. You have messed up, I told you over and over on all the phone recordings that this contract is being used by my 12year old daughter, I told you over and over to block the account, that I don’t have money to pay for it and I can only pay R139, go and pull all of my calls made to you. I have never in my life dealt with a more pathetic service provider, I want this investigated, I am covered, you have my call recordings, I told you over and over to block the account on that certain limit, your agents didn’t tell me that I must do it myself, they confirmed that it was done. I will NOT carry these costs. Sort it out. Do not call me on the above number, once again it’s my daughters number and she is at school. Call my husband on ********** 100 or myself on ********** 940 All the calls that we made can be traced on either of the above numbers. Kind regards CLaudia Leong

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