DP
Dr P

1 reviews | Active since Nov 2011

30 Jun 2017, 15:58

Terrible

<p>URGENT!</p> <p> </p> <p>I have tried to cancel my Telkom line from January 2017 without success.</p> <p>I filled all the documents and signed them at the Telkom Musgrave office and</p> <p>requested the cancellation by email as well.</p> <p>I see that I am still being billed for a surgery line that stopped working</p> <p>in December 2016 as your records will show.</p> <p> </p> <p>I also emailed my cancellation notice on my official letterhead but nothing has been done to cancel my line.</p> <p>Please be patriotic and ethical and cancel my Telkom line, 031 - ********** </p> <p>I have retired due to ill health and I am not earning anymore.</p> <p>I do not have money to waste.</p> <p>I need every cent I have to survive.</p> <p>I have been a loyal Telkom customer for over 40 years.</p> <p>Thank you</p> <p>Dr D A Padayachee</p> <p>ID Number: ********** 034 084</p> <p> </p> <p> </p>

0
Replies (1)
Telkom
Telkom's reply03 Jul 2017, 09:15
Official

Good day Dr Deena,

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,