TERRIBLE

<p>We have been struggling for two weeks trying to get them to give us some feedback as to why our wifi is not working. I have to constantly phone around, getting transferred and getting told it has been logged, yet getting no where. I ended up speaking to a girl in PE (im in JHB) with the name Tammy, she said she promises the wifi will be on by friday morning latest. She gave me a complaint ref number. Today I phoned only to find out that a lady named Letoya said she will follow up with the technician. I asked her if why doesnt she follow up because she is the manager and she said she is not the manager of the technician but only of the call centre but yet does not want to give me the managers number of the technician.</p> <p> </p> <p>So Telkom I ask, tomorrow my payment is due and you will gladly send me a letter stating if it is not payed my wifi will be switched off until I pay. I have to make it a priority to pay you every month, sometimes paying more than I should because some idiot said so but yet you cant make me, a paying client a priority to sort out my problem THE FIRST TIME I PHONE YOU.</p> <p> </p> <p>My complain ref is 959757, Technician name is Nelson and his manager is Robin De Fleur.</p> <p>I wanted to cancel my contract but that even seems like a mission because its in another department.</p> <p> </p> <p>Just know that I will claim this money back while is was off and I will also not make payment tomorrow and I dare you guys to send me letters.</p>