Terrable services to consumers

have a contract with telkom which in previous billing which i scheduled with store to be debited was at 1st every month which was instead being debited 31st every month i payed 4 days late on a single installement which i never knew it never leave debit account which when i was looking to purchase a phone from telkom informed me payments were not met for the month and i

was not eligable to a new contract till i pay .which i paid at checkers or picknpay easy pay 3 days after telkom store in gateway called and confirmed payments are uptodate and im now eligable to a contract ,when i called billing they said they cant see the easy pay instsllament i sent proof of payment on email i have the debit amount in account for this month in my account i placed it their on the 29 of august for debit of september which telkom is not debiting and they hand me over to creditors and effecting my credit score i called for manager caroline nkuna today 03.september 2026 and agents said manager not available and is now affecting my credit score all due to telkoms incompetency to take /debit available money from account im never taking any services with telkom