kM
kabatu M

1 reviews | Active since Dec 2015

04 Dec 2015, 08:43

Terms of Contract

It started last year when someone form telkom canceled my contract for my ipad without my concerned and i was billed for the cancellation i called them they reinstated it. May 2015 i called wanting to verify my contract end date and i was told it 2016 august which i disputed and they told me it was fixed. On 3rd November i called again wanting to know when can i give them notice to cancel my contract which according to the agreement that i signed was suppose to be January 2016, i was told that my contract will expire in August which means they started me on new contract without a device and my concerned. i have been trying to get someone to explain to but everytime i call they tell me someone tried to call me when i asked to speak to that someone they say they will send an email because that someone Nthabiseng is at the back office.<br> <br> I have been calling with no luck i even send message to their facebook page until today nothing.<br> <br> My rights as a customer have been infringed by Telkom not proving the service.<br> <br> I would Telkom to fix my contract to the terms that we agreed upon when we started.

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Replies (1)
Telkom
Telkom's reply04 Dec 2015, 19:30
Official
Hello Network10,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM174936.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media