1 reviews | Active since Feb 2017
Termination request sent in 2 months ago and still paying fees!
<p>I sent throught the required contract cancellation document on the 9 December 2016. Upon returning from holiday I was shocked to realize that the account is still active and that I had to pay for yet another month of unwanted service! I then called in and spoke to a consultant who requested I forward the original email to them in order for them to fast-track the process. The consultant confirmed receipt of my email during our phone call and promised the issue would be resolved in a week’s time. </p> <p> </p> <p>It is now the 15th of February and I have yet to hear from them, and all along I am still being charged for a service I have not required since the 9th of December 2016!</p>
Dear Yazied/Telkom
The account is still active.
Feel free to take your time sorting out the evidently compicated procees of terminanting my account. But please note that I wil no longer be paying for your incompetence. I believe the 2 months I have afforded you to sort out this issue is more than generous!
Regards Lize
Dear Yazied/Telkom
The account is still active.
Feel free to take your time sorting out the evidently compicated procees of terminanting my account. But please note that I wil no longer be paying for your incompetence. I believe the 2 months I have afforded you to sort out this issue is more than generous!
Regards Lize
16th Feb: you assure me that the matter has been escalated to the relevant department and feedback will follow.
NOTHING
18th Feb: I receive an email from Noku Goniwe asking me to confirm the account number in question - which I do on the same day as well as attach the termination document. (SUBJECT LINE: A ********** 8)
NOTHING
19th Feb: I write another comment on HelloPeter
20th Feb: Tsebo requests an ID number and number of account affected
ALL THIS INFO IS ON THE TERMINATION FORM AND HAS BEEN SUBMITED ON:
9 DEC 2016
19 JAN 2017
18 FEB 2017
21st Feb: Diketso informs me that Telkom is awaiting my response.
I have now AGAIN emailed the termination (READ THIS FORM to find ID and account number concerned) with the subject line A ********** 8 to **********
This is the 4th time I am sending this document to you!
16th Feb: you assure me that the matter has been escalated to the relevant department and feedback will follow.
NOTHING
18th Feb: I receive an email from Noku Goniwe asking me to confirm the account number in question - which I do on the same day as well as attach the termination document. (SUBJECT LINE: A ********** 8)
NOTHING
19th Feb: I write another comment on HelloPeter
20th Feb: Tsebo requests an ID number and number of account affected
ALL THIS INFO IS ON THE TERMINATION FORM AND HAS BEEN SUBMITED ON:
9 DEC 2016
19 JAN 2017
18 FEB 2017
21st Feb: Diketso informs me that Telkom is awaiting my response.
I have now AGAIN emailed the termination (READ THIS FORM to find ID and account number concerned) with the subject line A ********** 8 to **********
This is the 4th time I am sending this document to you!