MB
Madri B

1 reviews | Active since Feb 2013

17 Aug 2015, 16:20

Termination request not acknowledged/responded to

Termination request not acknowledged/ responded to or resolved<br> <br> Accoun tnumber: ***. Telephone number: ***<br> <br> On the 05/03/2015 I phoned the call center to request a termination of service. The person on the other end asked me if I'm the owner of the line. I am not, but could have him there within 5 minutes, but the person told me that I should rather e-mail the request. I asked what documents I'll need, and they told me only attach the owners ID and that it would be cancelled within 30 days. <br> <br> I sent the e-mail on 06/03/2015 to [Email Removed]<br> <br> On August 13th I received a telkom bill via post for this number for April 15 - May 15 and from May 15th - June 15th, all of which should have been cancelled already.<br> <br> We are not going to pay the outstanding amounts! We don't even have a phone on that premises anymore since February 2015!<br> <br> After numerous calls to the call centre, the owner received a number to phone with ref***4. I phoned on 17/08/2015 with no help at all.<br> <br> Telkom is making it extremely difficult to cancel any service of them and I would not recommend Telkom to anyone!! <br>

0
Replies (1)
Telkom
Telkom's reply17 Aug 2015, 18:33
Official
Hello ma3b,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM135520.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,