TERMINATION PENALTY WITHOUT SUPPLY OF HANDSET

Telkom Mobile are *******!<br> <br> My contract was cancelled after Telkom Mobile failed for over 3 MONTHS to activate the port on my sim card. NB: The handset was returned! This was undertaken on the advice of the management of the iStore dealing with the contract. The cancellation request letter that was signed by the client & salesperson clearly states that NO Cancellation Fees would be charged since the contract was not activated. Furthermore, a FULL refund for previous premiums would be granted. Telkom Mobile continued to debit my account with monthly premiums even after the contract had been cancelled. Thereafter, they debited R9715.23 in penalty fees! This is ******* as I've never authorized such an amount! Cancellation was due to Telkom Mobile never delivering their end of the contract. The company and customer care are inefficient; ***********; and ********.<br> Dealing with them and their pathetic media team is just frustrating!