Termination penalty incorrectly charged

I ordered a 50GB SmartBroadband package through SellDirect, only to find out I could get it on a month-to-month basis from Telkom directly (which I was never told was an option). I cancelled on 23/09 within 5 business days (cooling off period).<br> <br> After many frustrating calls Telkom cancelled the account on 8/10. Then I fought for weeks since I was billed one month in advance AND again for October (even though it was cancelled on the 8th of Oct), and I eventually got that reversed (thanks HelloPeter - see complaint against SellDirect logged). I thought all was well.<br> <br> However, come December I was hit with a termination penalty of R1,078.33 even though I cancelled within the cooling off period. I phoned Telkom on 3/12 and spoke to Dennill. He said it looked incorrect but had to log a request with accounting / billing to reverse it. However, the \ticket system was down due to upgrades"(COME ON!!??) and he would \""do it the next week\"". <br> <br> I emailed him the account and also followed up with another email 2 weeks later. Nothing happened.<br> <br> Please resolve this before the current debit cycle. Why must one always resort to HelloPeter??"""