Termination/Penalty fee ridiculous

We went in to see Telkom to discuss downgrading a contract that my son had on a Samsung Galaxy note 3.<br> As he was unable to afford the contract after losing his job and not working for a while. <br> After numerous visits and no PROPER assistance, they were unable to offer him a downgrade. No papers were signed to cancel the contract, but Telkom cancelled it without ONE call to anyone to ask if this was what we wanted. Don't get me wrong in my opinion, this is the best thing that could have happened as TELKOM is a useless service provider, and the customer and accounts consultants have alot to learn in how to deal with a customer.<br> Contract was cancelled on the 2nd July 2015. All outstanding amounts were paid. Then we received a bill, which nobody ever called to discuss with us of R3850 as a termination/penalty fee. FOR WHAT - we did not cancel it telkom did. And then the audacity to try and take the full amount as a once off from our account. What a cheek.<br> Who signed to allow you to do that???? I have tried calling customer care but they are rude and arrogant and not WILLING to assist (081180). Telkom call me if you want to resolve this matter.