RM
Renea M

1 reviews | Active since Nov 2012

04 Jan 2016, 06:28

Termination Penalty

I received a statement of account from Telkom showing a termination Penalty of R941.67.<br> <br> I should NOT be charged this amount, as the contract was cancelled the day after I signed for it. The device could not be used since there is no coverage in the area. The consultant who sold me the device did not check if there was network coverage or not.<br> <br> Therefore how can I be charged a termination fee, when the device was inoperable and returned the very next day without any data being used?<br> <br> This issue has been opened since August 2015 and Telkom has promised repeatedly that i would not be billed. I have been billed incorrectly 3 times and now I receive a termination penalty!!!!<br> <br> I am sick of dealing with this issue and will be taking legal action, to ensure I do not receive any statements from Telkom going forward.

0
Replies (1)
Telkom
Telkom's reply04 Jan 2016, 06:45
Official
Hello RM06,

Our team will look into this and revert with feedback.

Your reference number is SM157263

We apologize for any inconvenience caused.

Regards,

Eric
Telkom Social Media Team
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Best regards,