OL
Onicca L

1 reviews | Active since Feb 2015

26 Mar 2015, 16:20

TERMINATION OF THE CONTRACT

I had a contract with 8t/Telkom in 2012 and my contract expired sumwhere in October 2014. I only terminated my account on the 25th/01/2014 at Telkom(Greenstone Branch). To my surprise, telkom kept on debiting my account without my authorisation after i have terminated my contract and not even one of their consultant have attempted to contact me and advise me why are they debiting me. i reversed the payments offcourse because to my knowlwdge i have terminated the account.<br> <br> What ****es me off even worse is that i have recently received an sms from Telkom advising me that they have listed me because i was not paying the account. ***!!!! i have never missed any payment with Telkom and now i have been listed due to non-payment!!! Can someone contact me and advise which payment they are reffering to and y was my account not terminated when i requested them to do so?<br> I need my name removed from ITC as soon as possible, clearly someone did not so her JOB, and why is that affecting me badly?<br> <br> I am a very disappointed, angry customer.<br> <br> Please attend to this before i lose my temper.

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Replies (1)
Telkom
Telkom's reply26 Mar 2015, 17:45
Official
Hello onny20,

Thank you for allowing us the opportunity to assist further on your query.

Kindly note that this matter is currently being investigated by our Billing team and feedback will follow.

Your reference is SM99239.

We sincerely apologize for the inconvenience.

Regards,
Sanele Buthelezi
Telkom Social Media