1 reviews | Active since Jul 2015
Termination of Telkom Mobile Contract a FAIL
Hi guys. For the past two years Telkom Mobile has been great, untill the end and cancellation of my contract: Customer Services has been shocking. I've been told the cancellation of my contract would take 21 working days and that I will get a phone call after 10 working days. Its 25 working days now, my contract should've ended end of June AND STILL NO PHONE CALL AND NOTHING HAS BEEN DONE! Telkom Customer Service's hands are bound - they can't help me, they don't know what is going on and there is nobody they can call to sort out this issue. TO ALL POTENTIAL TELKOM MOBILE CUSTOMERS: Telkom resume the right to keep your contract and debit your account even if the contract has ended and you've requested a termination of the account! Do not fall in this trap: Don't sign a contract with Telkom Mobile!
Thank you for taking our call. Apologies for all inconveniences caused.
As discussed, we have escalated this matter to our Retentions Team for them to address. Feedback will follow.
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Kind Regards
Tebogo Nash
Telkom Social Media
Thank you for taking our call. Apologies for all inconveniences caused.
As discussed, we have escalated this matter to our Retentions Team for them to address. Feedback will follow.
***
Kind Regards
Tebogo Nash
Telkom Social Media
