Termination of Telkom Contracts

Dear Sir/Madam,

On the 1st November 2017 I have send consumer request contract and service cancellation forms to Telkom including the ID copy as requested by one their call centre consultant via email. The 3 lines terminated are as follows: 1) ********** 2) ********** 3) **********

It is stipulated that the documentation takes 21 days to process and cancel the contracts. No confirmation for the receipt and an cancellation was received. After 21 day I started following up regarding the request and i spoke to 4 consultants from the call centre in different days. where they indicated that the cancellation department is back office and I cannot engage with them directly. They indicated that they will follow up with and revert back as how far are they with cancellation and my request. Till today nothing was done and they even deducted money from the bank. I think Telkom staff has also attitude with the customers and not happy with the frustrating process.

I wanted to escalate the matter to the higher authority and it seems impossible as the staff indicates there is nothing they can do about the matter. They even prevented me to talk to the seniors.

I need assistance to escalate this matter to Telkom senior management for resolution. I also require that they reverse the debit order and also cancel the contracts as requested.

Their mobile network also fustrated me loosing network and missing import calls some of which some caused me loss of revenue.

Hoping you will escalate this and revert back to me with the best alternative solution favourable to me.

Kind regards, Simon Kwakwa