1 reviews | Active since Mar 2011
Termination of landline contract
<p>On 13.03.2017 I completed and signed a Telkom Consumer Request for Contract and Service Cancellation form which I duly emailed to their provided email ********** (copy of email held). The request was for the cancellation of telphone line ********** . To date I have not received any communication in this regard. My line is still active, but have not used it since my request. I have already been charged a monthly subs fee, which I feel is not fair. Why must I pay for something that I am not using and have actually cancelled. Surely I cannot be charged for their inefficiency.</p>
Just to say that feedback will follow is not good enough, as this means it can take for ever to provide feedback. Kindly provide a set time as to when I can expect feedback. The reason for this is lokking at reviews on hello peter, most of Telkoms complaints are around delays (which some are more than 5 months old) in cancelling contracts. It appears to me this is a deliberate strategy in increasing your revenue as Telkom continues charging for these contracts
Just to say that feedback will follow is not good enough, as this means it can take for ever to provide feedback. Kindly provide a set time as to when I can expect feedback. The reason for this is lokking at reviews on hello peter, most of Telkoms complaints are around delays (which some are more than 5 months old) in cancelling contracts. It appears to me this is a deliberate strategy in increasing your revenue as Telkom continues charging for these contracts