Termination gone wrong - (Telkom ***)

<p>I went to a Telkom shop in May to give notice for termination of services when the contract matures. I SPECIFICALLY informed the consultant assist that I was porting my number to another service provider and obviously needed to number to be migrated to prepaid the moment the contract matures. End of May nothing was done and the contract continued presumably on a month to month as I didnt have time to go to the shop to follow up on the termination. I then got a call in June from someone from their retentions department asking why I was terminating and I explained why. She then told me the contract would be migrated to prepaid with immediate effect. This never happend up until yesterday (18/07/2017) when I went back to the Telkom shop in Eastgate to complain about the failure to migrate the number to prepaid. The gentleman in the shop advised that he would log a case for me which he did ( ********** 9). Later in the afternoon my number was terminated on the network and no communication whatsoever was sent to me that the number was now being terminated. Now I cant receive business calls or even do online banking. When I called the call centre business support I was told that I would be copied on an escalation email to Aphiwe Kwanya who is the manager who refused to take my call. I was told I needed to wait for 72 hours for feedback.Do these people realise that this is a business line and Im unable to handle my business without my phone. I feel like Im being punished for deciding to port out and I have a 2 more lines with them I cant wait for the contracts on them to mature as well. </p>