Termination fee for contract I did not take

Hi<br> I went to the century city istore branch and completed paperwork for a iPhone contract there. They told me no problem and still processed and they said that i could even collect the phone in the Johannesburg store. THis was all ok and then I went to the Sandton City branch and they said, no they cannot dispatch the phone via that store as their paper work is handled differently, etc. I then filled out new paperwork and got approval the next day and got the phone. The century city branch never cancelled the contract and I was then billed for 2 contracts although I never signed for the phone from Century city. I requested the cancellation by the Century City branch and the Billing department processed that with the reference number ***8 and I even had a refund. I now found out that I have a termination penalty and I logged a new case. The new case number is ***7. Can you please assist in getting this sorted out as I did not take the phone at Century City. I really need the money as this is a large amount that I was debited. Your urgent assistance would be appreciated.