jR
jamaludien R

1 reviews | Active since May 2016

03 May 2016, 15:22

terible terible unreliable service

Hi my name is Jamaludien Roskin . On the 18 April 2016 ive logged a call with telkom regarding a faulty line. The referance number is 697crk180416. since then ive logged a few more calls and nobody has ever attended to me. I evetually went to a telkom store and was told they cant do anything about it i should just carry on calling.ive mentioned that it is really important cos i do telesales and work from home even so i was just ignored. please help me as my job depend on this

0
Replies (4)
Telkom
Telkom's reply05 May 2016, 07:07
Official

Hi jamal123 

Thank you for making contact with us 

This response serves as confirmation that your query has been received and
feedback will be provided

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM230247

Regards

Luleka

Telkom Social Media Team

jR
jamaludien R's update19 May 2016, 16:30
Reviewer Update
Hi i just just got of the phone with a manager by the name of sidwell or cydwill . we had a long conversation and he ended up dropping the phone in my ear due to his incompetence. i mentioned to him that since ive logged the call on the 18th of april up untill now its exactly over a month. this very same manager promised to call me back two days ago and when i told him about his lies he immediatley mentioned to me that he cant help me at all . guys pls can somebody help me cos this is the worst ****ed up service ever. there is more to mention but can somebody pls listen to that call and assist me please. its been over a month and all i get is rudeness lies and more lies eventually i get told that i cant be helped . what have i been paying for for the past two months . am i being ****** by a giant useless company that feels that nothing can be done to then. am i a victom of bad management can somebody pls assist me pls.
jR
jamaludien R's update19 May 2016, 16:32
Reviewer Update
Your reference number is: SM230247 Regards Luleka Telkom Social Media Team even this person never got back to me. how bad is that . all i want to know is how many other people are paying for telkom **** that they not even using. really
jR
jamaludien R's update19 May 2016, 16:38
Reviewer Update
please i need assistance the guy that transfard me to cydwill is mark balebeng . please please assist me. i need that line up and running and i need help cos i cant pay for something i didnt use.