Terible TELKOM service

I cancelled my telkom fibre account to go over to supersonic. On the 13th of Nov 2019, so my line can be released in to the pool. Well I have been phoning and from one department to the next, no one can tell me why the line is not released. So yesterday I lost my cool. I have paid my accound in full. So they told me there is an out standing ammount that must first be paid, then they wil release my line. I did the EFT for 3 cent that was out standing. Now That is so not well. In oct the rounded my accout with - 3 cent, now it apeard again. Im so glad Im done with telkom. "TELKOM MUST FALL"