Terible service from Telkom

<p>Last year my parents realized that 20gigs LTE(R399) was not enough, and asked the Telkom Direct store in Northgate if there's any upgrade penalty if they upgrade to 50gigs (R699)</p> <p> </p> <p>They were assured onsite by the Telkom direct lady that there are no penalty charges for upgrades, only downgrades and were given an invoice showing no cost (invoice no. ********** 97)</p> <p> </p> <p>The next month in March they received an invoice for a debit order of R1707.07, showing a 1 month penalty fee of R850 and a recuring monthly fee of R857</p> <p> </p> <p>They went back to the Telkom Direct store and the lady said it was decided by the main office and they cant do anything about it...she then opened a case # ********** 8 and gave them an email to contact.</p> <p> </p> <p>They sent sent the email ********** (not gonna write the whole email here), and received a reply saying they will look into it...and thats the last they've heard from them</p> <p> </p> <p>Now my parents needs to upgrade to an even higher package for my brother's study purposes but is worried they might be ******** of more money via debit order with no feedback..</p> <p>So before I suggest them to change providers, I hope Telkom can see this on Hello Peter can get us some support.</p>