Teresa Stubbs - Telkom account *** (Final Resolve)

Our telephone lines were ****** in December 2017 and as a result we had no service on our phone or ADSL connectivity . The non-service continued for three months and as a result we cancelled our Telkom services on 2018/03/01. The Telkom account is in the name of Teresa Stubbs account No. ********** 20001. We received a cancellation order No. ********** 77A confirming cancellation effective from 1/3/2018. We have phoned 10210 probably 15 times and each time we speak to a different person. The outcome remains an unresolved situation. We continue to receive statements of account and receive messages threatening legal action. On 13/6/2018 we received an email confirming the cancellation saying that it would take 2 months for the billing process to be completed. This email was originated by Nokwazi Mkhize but we have still not had finalisation of this matter. We need assistance to resolve this long outstanding matter.