Ten days !!! Poor Service Delivery

<p>I currently have a router which I use for work purposes and it has been offline for about 12 days of which ten days to me reporting my fault, there has been no help but merely adminsitratove protocol followed</p> <p> </p> <p>This is my job and I have mentioned the urgently in terms of why I am desperately calling telkom every hour on the hour because should I loose my positon, there will be no prupose for this router or contract</p> <p> </p> <p>My employer has asked me to movr service providers however I cant has I am in a contract but should this not be sorted in the next 24 hours I will be forced to cancel this contract and resort to another service provider</p> <p> </p> <p>If this instance was for personal usage , I can tolerate the delay in turn around times however this is my job and I am dependent on this issue being resolved</p> <p> </p> <p>My question still stands and I have mentioned this to managment , should I loose my position, who will pay for this contract and who will fir the bill as there will be no pupose for this unti nor service</p> <p> </p> <p>Your immediate attention to this issue will be highly apprecated</p> <p> </p> <p>Thanks</p> <p>Crystal Naidoo</p> <p> ********** 178</p>