Temporary Suspension of Line

I'm now at my wits end with Telkom. By just doing an internet search &; browsing Hello Peter, I see that I'm not alone. Being in the services industry myself I refuse to let the lack of it get the better of this country's already sad reputation. <br> <br> My Telkom service was down since December & was eventually resolved in Feb where it was found that my handset was faulty. I've accepted that & being still under warranty, sent it in for repairs.<br> <br> I was told to contact Telkom to have my line temporarily suspended until I get my handset back from repairs. I spent more than an hour being pushed from dept to dept until eventually I spoke to a very helpful (or so I thought) lady by the name of Anelisa who put me on hold for a while & came back to say that the temp suspension is in place.<br> <br> Lo & behold, I get a bill from Telkom. On trying to query this yesterday, I spoke with Annako (Accts) who put me on hold while she consulted with her manager but actually transferred me to Linda (Fixed Line Sales) after 32 min.<br> She was not able to help me & was going to transfer me to another dept. I stopped her & asked for a complaints email address as I'd had enough. She said there was no such thing.