Tel...what??

I have been a client with Telkom now for more than a year. I have paid every month on time. However, I have had to pay manually due to the fact that Telkom does not have a debit order date on the last or first day of the month. They are now charging late/rejection fees because their technology is out dated.

They only offer debit orders on the 05th ,15th , 20th ,25th.

No others. This is ridiculous. The only two there that make sense is the the 15th and 25th.

I then told them that I will pay on the 1st of each month as I have been doing. They then responded saying I need to make a payment 10 days before the Debit order date.

They simply refuse to give any solution, or make any effort to reverse the added fees.