Teltrace Nightmare

I have ordered a reload for our teltrace system 3 MONTHS ago, after numerous emails and phone calls i'm still waiting!! This is a business and we charge our guests for phone calls, now I could not charge my guests cause teltrace has not been reloaded, so I hope Telkom will pay the account for us! This is ridiculous and outrageous. Very poor service!! I need smeone to come and do their job asap