tel**** at it again

i will make this report short and to the point.Is there anybody competent enough at telkom to at LEAST notify me as to WHAT the problem is or how long repairs will take?My fault was logged 17/12/2015 and until NOW,no feedback from telkom.I live 5mins walk away from the service tower so i dont see how repairs can take THIS long.And the fact that nobody from telkom corresponded clearly shows lack of professionalism.My line number is ***