Telom sucks

So I have a Telkom contract, a rooter and phone. Last week I was given the option to upgrade my current contract. I was very happy, and ask the agent 7 times if it will all be consumed in one contract, and was assured yes. When the new device came yesterday, I was so exited, but to my dismay was told I was misled and I would need to pay both contracts! I am beyond angry and disappointed, as I was warned against Telkom and their services. Now I have to send the new device back, but I have already given permission to have the other debit order processed. So I phoned Telkom, and guess what, NO ONE COULD ASSIST ME! I was told they cant find any information, as they cant use my ID number, I have to have the sim card NUMBER. this is by far the very first time any institution could not assist me on my ID. So to TELKOM, I will be cancelling both debit orders, until this issue is sorted, you can keep your WIFI, I have been with MTN for 15 years, and not once have I ever had a issue with any of my contract. Telkom, another example how you misled people and lie to them You can come after me for the debit order money, but I will not pay until this issue is sorted.