CD
Chris D
1 reviews | Active since Mar 2013
16 Aug 2015, 17:50
Telom promotion sold at R89 pm, now billed at R150
After a long struggle to get my promotion product(Hello Peter assisted me excellently in getting my product - *** ), Telkom is billing me R150.47 instead of R89 per month as sold over the phone to myself.<br> I am not even going to try contact Telkom as I know I will be wasting my time. Could you please assist in getting Telkom to sort out according. I have never signed a contract, the deal was telephonically and if need be Telkom must find the telephone conversation.<br> Many thanks for always assisting. Chris Daniel ***<br>
Helpful (0)
Replies (1)0
Replies (1)Telkom's replyOfficial
17 Aug 2015, 02:15Hello ChrisDaniel,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM135232.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM135232.
Regards
Frank
Social Media Team
***
081 180
Telkom's reply17 Aug 2015, 02:15
Official
Hello ChrisDaniel,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM135232.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM135232.
Regards
Frank
Social Media Team
***
081 180
