Telokom Staff Lying to get a sale

We signed up with Telkom business. We where promised/told we would be getting web hosting along with the package we took out.Also that our maximum monthly charge would be R549 and our debit order restriction would be R550. From the first month we where debited for R1100. We where told we would get a refund but nothing since. Also our monthly debit order is now R600 and we have had no luck in getting hold of anyone to assist. This is the 5th HelloPeter post and still no one from Telkom has contacted us. When we tried to go into the Kenilworth Branch this morning the same consultant that sold us the we asked to pay extra and pro rata...Why would we ask to pay extra and above an above an amount that we cant afford. This consultant was loud and rude and blatantly **** to us to get a sale. This is how Telkom staff treats poor people, very disappointing. Whats even more more disappointing is that no one from Telkom has tried to remedy this and its 2 months & 5 HelloPeter posts.