AJ
Albert J

1 reviews | Active since Oct 2016

08 Dec 2016, 03:54

Telokm: Still paying for two LTE contracts

<p>8 December 2016:</p> <p>The original LTE contract was replaced in April 2016. After many phonecalls, 4 visits to Telkom Customer Care Centre and complaining on Hellpeter nothing has changed to date. I'm still being invoiced.</p> <p> </p> <p>Moenieb and Launa from the "Telkom Social Media Team" , your communication to your Telkom team has been fruitless thus far.</p> <p> </p> <p>Ref no. AI ********** </p> <p> </p> <p>See my previous Hellopeter complaint below:</p> <p> </p> <p>"Paying for two LTE contracts</p> <p>I upgraded my LTE 10GB contract to Uncapped in April 2016. I'm have been paying for both contracts from April 2016 onwards. After numerous attempt to rectify this situation, which included many phone calls and at least four visits to Telkom Customer Service Centre, the problem has not been rectified.</p> <p> </p> <p>There is no one on-line, via telephone or at the Service Centre that is able to sort the problem out up to now. "</p> <p> </p> <p>Albert</p>

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