Telok Useless Support

I ordered a Fibre line from Telkom, including a static ip address, for the company I work for. I didn't wait long for the line to be installed and it is working perfectly. Having said that however this line is being used for business applications, hence the need for the static ip address. Telkom have a tool that allows you to go and activate the static ip address which I have done, and I have the allocated ip address, but thats ALL I have. I need more information in order to complete the setup on my router, ie: gateway address, dns server adress/es. I have phoned 10217, 10210, e-mailed *** and even put messages on Facebook messenger. No-one is helping me. Surely I can't be the only person in the entire country asking for this info?????