Telmom poor customer service, poor service in general

My husband took out a cellphone contract for me in March instructing that the payment is taken off his bank account. Telkom never took off the payments from his account and refuse to speak to me unless my husband give them permission to do so. Today my husband phoned trying to resolve the problem and telkom is offline telling him to phone back after an hour everytime. Telkom is still offline and cannot do anything regarding accounts and has no idea when they will be back online. They have no answers to the questions you have and they dont even make an attempt to rectify the situation (offering to call when they are online).