Telling mobile bad service

<p>My 1st mail</p> <p> </p> <p>"I have been trying to contact the store in Bluff Towers Durban the entire day but nobody seems to answer the phone. The contact number on both the Telkom website and the store directory of Bluff Towers have the number ********** 316.<br /> <br />I have done an upgrade of my contract to the Huawei P10 Plus on a Free Me 1GB contract which was to be supp**** with a free Huawei Watch on 23 July 2017. The Brochure in store had a date of 20 July - 19 August 2017 for the deals in the booklet as per the attached picture.<br /> <br />I was advised by a lady and another male in store that they are out of stock and will not be getting stock of the watch. I queried this with 2 guys from the customer care center (180) and they advised that this is not true and i should be given what i pay for as the store should source this from another store or even arrange with another store to pick up if its more convenient for me.<br /> <br />I kindly request that be sorted out asap as i'm struggling to understand what has gone wrong here as it will be almost impossible to be out of stock after 2 days. If the store has no stock, they shoiuld be sourcing it from another store for me to fetch or pick up from bluff when available."</p> <p> </p> <p>I got response from a lady to say the below...which was 2 days ago...</p> <p> </p> <p>"Good day,</p> <p>Kindly assist with the below sales query.</p> <p>Regards</p> <p>Takondwa Sithole</p> <p>Representative-Customer Service</p> ********** <p> </p> <p>I am now posting this here in the hope of a response...if not then my last option will be to expose this to the media.</p>