TELLER ON PERSONAL CALL WHILE ASSISTING ME

on the 15th march 2015 i went through to the telkom store at southgate mall because i was frustrated with my service provider MTN and had made a decision to port over to telkom mobile,Lebo assisted me he was very helpful and transparent about the whole process and i appreciate that,he then gave me the micro sim and requested that i pay for it so i went to the cashier side to pay.the lady who was there was busy on the phone at first i though perhaps he is speaking to a customer which by the way would not justify her helping me while speaking to that customer she should have called a colleague to assist me but to my amazement she was on a personal call and she could not be bothered that i was standing there in amazement she just took my money and completed the transaction.noted i was paying only R1.00 but imagine how R1.00 payers get treated so unprofessionally and then add all those rands.there was no hi or thank you,you would swear it was 2 deaf and dumb people interacting.surely there is some customer service training you give to the staff and giving the client your undivided attention is one of the key skills you emphasis its sad that i had to experience this,DISGUSTED SIES