Tell on lives up to their standards

My ADSL stopped connecting on the 14'March 2018. Tested router at telkom as suggested. Telkom said router is fine. Logged a call with Telkom to test line. A week later technician rocks up to test internal connections and router. Says My router is not working. Arrogantly dismissed the feedback I received from Telkom, complaining that customers only want to blame telkom.We go to Telkom store to test router. Lady is surprised that I back when the router Tested Ok a week ago. REtreats router. Not functional. The arrogant technician repeatedly dismisses my statement that the router was functional when I first reported the issue. I leave Technician at store . Return home . A few days later the technician phones to say he left an equipment at my home. I was not in . Got home checked...No instrument. Technician repeatedly calls when I am.Not home, to want to look for the equipment. Another person calls to enquire about my router and wants to come test it..I told him it is less inconvenient for me to buy a new router than have this terrible service. On that day 27 March all of sudden my landline also stops working. Repeated calls to Telkom fault reporting. To date the lines have not been repaired. 7 April. Sabotage?