Tell my why I'm still a Telkom Client

<p>On 6/11/2016 I reported my line, that went down after Telkom did some upgrades in my area. Everyday I follow up I've been told to wait for an sms from a technician. On Thursday 10/11/2016 I was advised that my fault was allocated to a technician on Wednesday(09/11/2016) and I should wait for an sms. Today it's Monday 14/11/2016 no sms received, I go to the Telkom in Fourways Crossing. A lady called Sethu tells me they don't deal with faults. I request to use their line to follow up, as I've been doing the past 7 days...there's one guy using the line, which is okay, I will wait.</p> <p>she later comes and requests my cellphone number - and I ask, what she needs my number for, and she says I'm making a follow up on your fault! Oh, so you do attend to faults, and if I left without requesting to use your line I wouldn't have known? Her response is that she's doing me a favour!!! Okay, I'm a client paying for services, I actually don't need a favour, I just need a service! I'm actually just irritated...this is ****, **** service! I complained to Telkom about this last week on Twitter , & was advised to follow and drop them a message which I did...still waiting for a response...and an sms!!! </p>