Telkon refund and incorrectly bill my account.

Telkom has been charging me for subscription services that's call event billing, I have contacted them on the 6th August I was told they incorrectly charged me.

I have been requesting for them to refund me, I was to told send my bank confirmation letter. What's sad is that no one updates regarding the matter,every time I have to call my and told about 72hrs turn around time I don't know how many 72hrs has passed, when I call and follow up every consultant is giving me a different story to an extent that one of the consultants Olerato said she does not know what else can she do after escalating the refund matter to billing,how pathetic is that?????.

Today it's the 15th Sept and still have no clue when I will get my refund back.

Telkom you can do better regarding refunding your clients more especially if you have been charging clients incorrectly. Imagine how many clients are frustrated as I am not getting their money back, I believe you can do better than this pathetic service.