TELKOMZA NOT FIXING FIBRE FAULTS!!!

My fibre stopped working on Friday morning. I called Telkom to inform about the fault. A technician was given the wrong contact number (***) due to a mistake a Telkom consultant made therefore could not reach me. When I called to follow up, I learned about the wrong number therefore asked them to put my correct number. I followed up multiple times. On Monday I was told that a technician has still not been scheduled. The fault was escalated. I called on Tuesday and found out again that a technician has not been scheduled. To make matters worse, my complaint was closed and a new one was initiated with a NEW reference number which is delaying the progress of my report. This is very upsetting. I have wasted money on calling Telkom without no resolution and I have spend a lot data because I am currently working from home. TelkomZA and their consultants are just ***********!!!