TelkomZA Charl only person working at Telkom

Been fighting with Telkom for a very long time around terrible latency, got onto a bunch of social media sites to complain and the only one that helped was sending TelkomZA on MyBroadband a private message and hoping to get Charl to assisted, he kept me up to date daily on my fault, actually managed to improve my latency, my line was usable for a weekend until a techy at telkom *****ed it up again. Charl gave me exact reasons as to why im experiencing high latencies and what they've done about it. Only person thats actually working at Telkom it seems.