Telkom/Web Africa

Good Day

Beginning of July 2018 i received a notification that my Telkom account was in arrears, This number was not in use as i changed over to Fibre. I asked what the amount was and was informed that it was R899.80 i then went to telkom personally to pay the amount and disconnect the line but was advised that there was an additional charge which in total amounted to R1157.10 which i paid.(3 July 2018).I was then advised by telkom to go online to disconnect the line ( ********** 007) (ref no : ********** ). I got no feedback so reverted back to telkom and was told that the line could not be disconnected as web africa was the service provider.we have subsequently received and email from web africa stating that the account line had been cancelled and moved back to telkom. I have been several times to telkom only to be told that it still has not been released from web africa so i am still unable to disconnect the line.the line is in no use but on the 30th of august 2018 i received another email stating that the account now stands at R704.00. Please help!!!