Telkom/Vumatel poor service

Really disappointed and frustrated with Telkom/Vumatel service. Have made about 10 calls to billing and technical to sort out a billing issue. Telkom have received payment and cleared same but not uplifted on Vumatel side after numerous requests. Nobody at Telkom nor Vumatel can assist to get fibre up and running. There is absolutely no synergy between the two business partners. Telkom now want me to call Vumatel who don’t have a technical line anymore and expect us to contact the ISP which is Telkom. Telkom says their hands are tied.