Telkom/Vumatel

I have a vumatel fibre optic service through Telkom. I have been unable to connect to the internet.Numerous calls to the telkom service centre is the most frustrating experience imaginable.Every time you phone to inquire you have to explain the same problem over and over. They request that you do the same steps over and over with no effect and then say its a vumatel problem and vumatel say it is a telkom problem. No one seems to take ownership of the problem. Shocking service !!!! Do not sign up with this vumatel/telkom offer as they just blame one another without accepting ownership of the problem. Be warned !!!