Telkom...useless!!! Unauthorized debit orders, no accounting s****s, no response, no help in cancellations!!!

Added extra data to account without authorization

Im trying to sort out my account that has been wrongly billed and for the last 3 months no one can or would like to assist. the only NR i can find for telkom is 081180 my case nr is ********** 9, No one can provide me with proof of my original contract or that anyone advised me regarding the extra add on data of R500 a month once my data has been depleted??? no where in the terms and conditions does it state that or on mail or over the telephone.... i did not ask or request for it even thou the guy explained it is standard with the contract (after 3 months) it was no where stated on any form of communication, it was not pointed out in the beginning of the contract or anywhere else but yet now i have to pay these extra add on???? this is unacceptable. No one can help in call center, cant transfer me to a supervisor, you only get an witty agent that doesn't know what he is doing or not interested in helping you sort out the problem, no managers or supervisors around for assistance he keeps telling me it was done online and that i must phone online yet he doesn't have an tel NR and said i must google but on telkom it only provides the same NR iv been phoning for the last 3 months.....????? this is ridiculous!!!! Can someone please assist!!!!! I need this account to be sorted, iv stopped my debit order so that someone will contact me but even that didn't help they only change the reference on bank and still put the debit order thru without my permission for the full amount due and my line is still blocked/suspended, how the hell do you work???? I will not tolerate this amount of pathetic services im receiving???? I cant see why i have to pay for something i did not request, my contract was suppose to a straight R149 a month with no add on's. No one call help assisting me with this matter, there must be some sort of paper trail or telephone recording - how else did you get hold of my details for the contract?

Official private business reply

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly provide your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.

Please make sure you select "post a private reply" when you respond so that we can be able to view those details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

17 Oct 2017, 13:15 14 days ago

17 Oct 2017, 14:10 14 days ago Jolene@911: privately

Good day, Thank you for the response. Not sure how Telkom operates, ive received a sms notification yesterday to say that my problem has been solves yet no has phoned me? how can you solve a problem without talking to me? Then ive relized that telkom has created yet a NEW debit order of R1741.75 to be debited from my account???? how is that possible???? I will not allow these debits to go through, the accounts people clearly doesnt know what they are doing and then we as they clients has to endure their stupidity? Please follow up on this account as soon as possible. my case nr is (or was) ********** 9

17 Oct 2017, 14:14 14 days ago Jolene@911: privately

The previous debit order was for the amount of R1592.75 how can they debit my account twice for the same thing??? My agreed apon monthly debit order should only be R149 - THATS IT!!! NO ADD ON'S, NO EXTRA DATA, NOTHING.

17 Oct 2017, 14:15 14 days ago Jolene@911: privately

My ID nr ********** 117084 and my CORRECT cell nr is **********

31 Oct 2017, 9:06 a few seconds ago Jolene@911:

@ weeks ago i posted privately and still no response!!! "Good day, Thank you for the response. Not sure how Telkom operates, ive received a sms notification yesterday to say that my problem has been solves yet no has phoned me? how can you solve a problem without talking to me? Then ive relized that telkom has created yet a NEW debit order of R1741.75 to be debited from my account???? how is that possible???? I will not allow these debits to go through, the accounts people clearly doesnt know what they are doing and then we as they clients has to endure their stupidity? Please follow up on this account as soon as possible. my case nr is (or was) ********** 9" I requested cancellation also with no response, they taking debit orders on dates as they please??? This is unacceptable!!!! *** is telkom doing????????????