Telkom,The pits

For 3weeks I’ve had different applications with Telkom for fibre,and I’ve had to start over 3 times because “there’s an issue with my address”,despite every agent I have spoken to having confirmed my address and coverage. I’ve followed up on my 3rd order everyday since having app**** and yesterday I was advised by by Nelly that my order was escalated to their IT department to resolve the “issue” with my address but it’s been resolved and my order is being captured and I should receive an sms shortly….again nothing comes.

I follow up today 10 May 2023 and now all agents are hanging up on me because I’m told that “there’s an issue with my address” and I’m refusing to take that excuse now…again?????? Was I not told yesterday that it was resolved????

What I find most ridiculous is that Openserve has coverage in my area and my neighbours have Telkom as their ISP and one of your agents Melusi tells me there’s nothing that can be done maybe I should find another provider.

The pits is what Telkom is…..shame on me for even trying 3 times on what is clearly pathetic service as you don’t even receive feedback or communication of your order.