TELKOM....TELL NOTHING!

I am writing this email today as I am extremely frustrated as customer to complain about the ********** service I received from Telkom. I strongly urge fellow customers not to use them!

I have a SmartBroadband 10GB Wireless deal contract with Telkom that I took back in May 2021. My horrific experience that no one from Telkom bothered to attend to goes to show how they value their bottom line and all their interested in is signing you up. March the 20th I received my Telkom statement via email and the bill was sky high as someone was sending airtime, streaming video and paying for Netflix and they couldn’t find the responsible person…seriously! Whose account was I paying?, where was the airtime being purchased on my account going? , I then immediately dialed in at Telkom to explain what was going on, the consultant that spoke to me advised that I put the account on hold and go to the Telkom stores for help. The next day I went to the store and no help nor solution was given to me, all they did was give me a new sim card which that didn’t help much. The sim card am querying about was not even in any device before the whole incident. Several follow up calls were made and a case was logged (Case no ***7), I was then advised to open a ***** case (Case No 198/4/2023) at the police station and an affidavit stating that I was not using the sim card before or after the incident, all the documents that were advised were done and sent to Telkom..STILL NO RESOLUTION again I will ask Whose account was I paying?, where was the airtime being purchased on my account going?

Once all that was submitted no feedback was given and I kept on calling and explaining the same story to different consultants, when asked to be escalated to a manager all the consultants I’ve spoken to have excuses or I was calling the wrong department. When this occurred in March this year I paid the bill of R2000 and told them to block the sim and cancel the contract, but then again the month after same story, how is this possible? My SmartBroadband 10GB Wireless deal contract ended in May this year and I called to cancel the contract but I was told I can’t cancel because the account is still under investigation, till this day I get invoices that show that data has been loaded to the sim card and billed for it, when I haven’t used it! how can you bill something that’s on hold? Account cant be canceled but yet it can be billed even when its being investigated? This is how Telkom works?. Am FRUSTRATED! What do you want from me Telkom, to keep paying thousands of rands for you to abuse people like this? And Yet TELKOM you keep calling me to pay the second bill when you didn’t do your JOB!

I am very angry and frustrated about this as I’ve been following up and no one is getting back to me with answers instead Telkom handed my details to Debt collectors that keep on calling me for a matter that is still open since March on your side. I called again on the 6th of October and spoke to Leticia that promised me to call me back and email me once its sorted but once again she did what Telkom customer service consultants do best which is NOT SERVING THE CUSTOMER. My last call was on Wednesday 11 October and one of the Telkom consultants told me that my case number (Provided above ) was changed in April to (***1), no one called me to let me know about this, I proceeded to ask the consultants questions about this new case number I was never told about, he just cut the call on my ear, is this what Telkom is about.?

Does it really require a customer to write a mail to Telkom and cc the whole world to get attended to? I guess so.

I am so desperate for Telkom to help what choice do I have.

TELKOM PLEASE DO YOUR JOB AND SORT THIS OUT OR THE NEXT STEPS WILL BE THE OMBUDSMAN!